Get expert help with installation, setup, and troubleshooting for your PC Matic security software. Our dedicated support team is here to assist you with any issues you may encounter.
Get assistance with downloading your PC Matic software. Our support team will guide you through the process to ensure a successful download.
Having trouble installing PC Matic? Our customer support experts can walk you through the installation process step by step.
Need help setting up your PC Matic software? Our support team can assist with configuration for optimal performance.
Experiencing issues with your PC Matic software? Our technical support team can diagnose and resolve problems quickly.
Keep your protection up to date. Our support team can help with updating your PC Matic software to the latest version.
If you suspect malware infection, our support team can guide you through the virus removal process using PC Matic.
PC Matic customer support provides comprehensive assistance for all aspects of your PC security software. Our team of experienced technicians is dedicated to helping you get the most out of your PC Matic subscription.
Whether you're encountering technical issues, need help with installation, or have questions about features, our support team is available to provide prompt and effective solutions. We understand the importance of keeping your computer secure and running smoothly, which is why we offer multiple channels for support.
Our customer support services are designed to be accessible to users of all technical levels. From beginners who need step-by-step guidance to advanced users looking for specific configuration advice, we tailor our support to meet your individual needs.
There are several ways to get in touch with PC Matic customer support:
Phone Support: Our toll-free support line is available during business hours for immediate assistance. Have your product information ready when you call to help us serve you more efficiently.
Email Support: For less urgent inquiries or detailed issues, you can email our support team. We typically respond to all emails within 24 hours.
Live Chat: Our website features a live chat option for real-time assistance with common issues and questions.
Remote Assistance: For complex issues, our technicians can securely connect to your computer with your permission to diagnose and fix problems directly.
PC Matic customer support handles a wide range of issues, including:
Installation Problems: Difficulty installing the software, compatibility issues, or error messages during installation.
Performance Issues: Software running slowly, high CPU usage, or conflicts with other applications.
Update Problems: Issues with downloading or installing the latest updates and virus definitions.
Subscription and Licensing: Questions about subscription renewal, license activation, or payment issues.
Virus and Malware Removal: Assistance with detecting and removing stubborn malware that may have infected your system.
To ensure the best support experience, consider these tips:
Have Information Ready: Before contacting support, have your product key, version number, and operating system information available.
Describe the Problem Clearly: Provide a detailed description of the issue, including when it started and any error messages you've encountered.
Note Recent Changes: Inform the support technician of any recent software installations, updates, or system changes that might relate to the issue.
Follow Instructions Carefully: Our technicians will provide step-by-step guidance - follow these instructions precisely for the best results.
Be Patient: Some issues may require time to diagnose and resolve thoroughly. Our technicians are working to provide you with the best solution.
Our dedicated PC Matic customer support team is available to help you with any issues related to your security software. Whether you need help with download, installation, setup, or troubleshooting, we're here for you.
PC Matic uses a unique combination of whitelisting technology and traditional antivirus protection. While most antivirus programs rely solely on blacklisting known malware, PC Matic's whitelisting approach only allows approved programs to run, preventing unknown threats from executing on your system. This provides superior protection against zero-day attacks and emerging threats that haven't yet been identified by security researchers.
Yes, PC Matic is designed for easy installation and setup. The process typically takes just a few minutes. After downloading the software, you'll run the installer and follow the on-screen instructions. PC Matic will then guide you through the initial configuration, including setting up your whitelist preferences and running your first system scan. If you encounter any issues during installation, PC Matic's American-based support team is available 24/7 to assist you.
PC Matic improves computer performance in several ways. First, by preventing unnecessary and potentially malicious programs from running, it reduces the load on your system's resources. Second, PC Matic includes optimization tools that clean up temporary files, browser caches, and other clutter that can slow down your computer. Finally, by blocking malware and potentially unwanted programs (PUPs), PC Matic prevents these resource-hogging applications from degrading your system's performance.
Yes, PC Matic is designed to both prevent new infections and remove existing malware. During the initial installation, PC Matic will perform a comprehensive scan of your system to detect and remove any malware that may already be present. The software uses both its whitelisting technology and traditional antivirus capabilities to identify and eliminate threats. For severely infected systems, PC Matic offers a specialized remediation tool that can help restore your computer to proper functioning.
PC Matic provides 24/7 technical support from American-based technicians. You can contact support via phone, email, or live chat for assistance with installation, configuration, troubleshooting, or any other issues you may encounter. The support team is trained to help users of all technical levels, from beginners to advanced computer users. PC Matic also maintains an extensive knowledge base with articles and tutorials for self-help solutions.
PC Matic primarily focuses on Windows protection, as Windows systems are more frequently targeted by malware. However, PC Matic does offer some protection for Mac computers as well. For comprehensive Mac protection, you may want to consider a dedicated Mac security solution or contact PC Matic support to discuss the best options for your specific needs and system configuration.
PC Matic continuously updates its whitelist database as new software is released and existing programs are updated. The research team analyzes thousands of programs daily to determine their safety and add them to the whitelist when appropriate. These updates are delivered automatically to your PC Matic software, ensuring that you always have the most current protection without needing to manually update the whitelist yourself.
Yes, PC Matic offers a free trial period that allows you to test the software before making a purchase decision. During the trial period, you'll have access to all of PC Matic's features, including real-time protection, malware scanning, and system optimization tools. This gives you the opportunity to evaluate how well PC Matic works on your system and whether it meets your security needs before committing to a subscription.