At PC Matic, we are committed to customer satisfaction and stand behind the quality of our products. This Return Policy outlines the terms and conditions governing returns and refunds for PC Matic software products and services.
We encourage you to carefully read this policy to understand your rights and responsibilities regarding returns and refunds. By purchasing our software, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.
PC Matic reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.
PC Matic offers a 30-day money-back guarantee for all software purchases made directly through our website or authorized retailers. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of your original purchase date.
Note: The satisfaction guarantee applies to the initial purchase only and does not cover renewal subscriptions unless otherwise stated. Additional terms may apply to purchases made through third-party retailers.
To be eligible for a return and refund, your request must be made within the specified guarantee period, and you must provide proof of purchase. Our customer support team may require additional information to process your request.
To qualify for a return and refund under our satisfaction guarantee, the following conditions must be met:
Returns requested after the 30-day period or without valid proof of purchase may be denied at our discretion. In some cases, we may offer prorated refunds or account credits for subscription services after the initial guarantee period has expired.
Certain products and services are not eligible for returns or refunds under our standard policy. These include:
Additionally, we reserve the right to deny refund requests if we suspect fraudulent activity, abuse of our return policy, or violation of our terms of service. In such cases, we may limit or suspend your access to our products and services.
To initiate a return and request a refund, please follow these steps:
Reach out to our customer support team to discuss your concerns and attempt to resolve any issues
If resolution is not possible, formally request a return through our support channel
Submit required information including proof of purchase and reason for return
Once approved, we will process your refund to the original payment method
After submitting your return request, our support team will review your case and respond within 3-5 business days. Approved refunds may take 7-10 business days to appear in your account, depending on your financial institution.
Refunds are issued to the original payment method used for purchase whenever possible. The time it takes for the refund to be processed and credited to your account may vary depending on your financial institution.
For credit card purchases, refunds typically appear on your statement within 7-10 business days after processing. For PayPal transactions, refunds are usually processed within 24-48 hours.
In cases where refunding the original payment method is not possible (e.g., expired credit card, closed account), we may issue the refund via alternative methods such as check or account credit at our discretion.
Important: Shipping fees, if applicable, are non-refundable unless the return is due to our error or a defective product. Taxes will be refunded in accordance with applicable laws and regulations.
Before requesting a return, we encourage you to contact our technical support team for assistance. Many issues can be resolved through troubleshooting, configuration adjustments, or software updates.
Our support team is available to help you with:
If our support team is unable to resolve your issue or meet your expectations, we will gladly process your return in accordance with this policy. Documenting your support interactions may be helpful if you decide to request a refund.
In certain situations, we may make exceptions to our standard return policy:
To request consideration under special circumstances, please contact our customer support team with detailed information about your situation. We will review each case individually and make determinations based on the specific facts presented.